IT Operation Management
It is an entry-level IT Training Program that professionals use to improve their help desk abilities. This program helps IT help desk employees become better support technicians by teaching them how to install, maintain and configure PCs, network infrastructure, and network devices.
Who Should Enroll:
- Intermediate Students
- BSCS Students
- BSIT Students
- ADPIT Students
- ADP Students
- New Graduates
- Career Changers
- Junior IT Assistants
- Professional shift in IT support career
Course Modules
- Introduction to IT Operation Management
- Exploring the Functions of Networking
- Understanding the Host-to-Host Communications Model
- Introducing LANs (UTP & Fiber)
- Understanding Ethernet & Switch Operation
- Troubleshooting common Switch Media Issues
- IP Addressing and Subnets
- Exploring the Functions of Routing
- Starting a Switch
- Starting a Cisco Router
- Active Directory Components & Concepts
- Name Resolution by DNS, concepts & implementations.
- Troubleshooting AD DS connectivity, logon & name resolution issues
- How to configure & troubleshoot a workstation in a domain controller environment
- How to configure & troubleshoot mail client
