Course Description
This entry-level IT training program is designed to help professionals enhance their help desk and IT support skills. Participants will learn to install, maintain, and configure PCs, network infrastructure, and essential network devices. The program equips learners with the foundational technical knowledge and hands-on experience required to excel as IT support technicians, making it an excellent choice for individuals aspiring to build or advance their careers in IT support.
You’ll Learn These Core Skills
- Fundamentals of IT operations and management.
- Networking basics, including LANs, Ethernet, and switching.
- Host-to-host communication and IP addressing/subnetting.
- Configuration and troubleshooting of Cisco routers and switches.
- Active Directory components, DNS resolution, and troubleshooting connectivity.
- Workstation and mail client setup in a domain-controlled environment.
- Practical troubleshooting techniques for common IT issues.
Who Should Enroll:
- Intermediate Learners: Individuals with a foundational understanding of IT concepts.
- Students: BSCS, BSIT, ADP-IT, and ADP program participants.
- Fresh Graduates: Recent graduates seeking to start a career in IT support.
- Career Changers: Professionals transitioning into IT roles.
- Junior IT Assistants: Entry-level IT staff aiming to strengthen their skills.
- IT Enthusiasts: Anyone interested in gaining hands-on expertise in IT support.
Course Modules:
- Introduction to IT Operation Management
Overview of IT help desk functions and operational management. - Exploring the Functions of Networking
Understanding networking basics and infrastructure components. - Understanding the Host-to-Host Communications Model
Delve into how devices communicate across networks. - Introducing LANs (UTP & Fiber)
Fundamentals of Local Area Networks and media types. - Understanding Ethernet & Switch Operation
Key concepts of Ethernet networking and switch functionalities. - Troubleshooting Common Switch Media Issues
Hands-on troubleshooting for typical hardware and connectivity issues. - IP Addressing and Subnets
Learn IP configuration, subnetting, and efficient network addressing. - Exploring the Functions of Routing
Basics of routing and network traffic management. - Starting a Switch
Step-by-step guidance on switch initialization and configuration. - Starting a Cisco Router
Learn how to configure and operate Cisco routers effectively. - Active Directory Components & Concepts
Introduction to Active Directory and its essential functionalities. - Name Resolution by DNS – Concepts & Implementations
Explore DNS structure and implement effective name resolution. - Troubleshooting AD DS Connectivity, Logon & Name Resolution Issues
Practical troubleshooting for Active Directory and DNS issues. - Configuring & Troubleshooting Workstations in a Domain Controller Environment
Understand workstation setup and problem-solving in domain settings. - Configuring & Troubleshooting Mail Clients
Learn to set up and troubleshoot email clients for effective communication.
