It is an entry-level IT Training Program that professionals use to improve their help desk abilities. This program helps IT help desk employees become better support technicians by teaching them how to install, maintain and configure PCs, network infrastructure, and network devices.

Course Module

• Introduction to IT Operation Management
• Exploring the Functions of Networking
• Understanding the Host-to-Host Communications Model
• Introducing LANs (UTP & Fiber)
• Understanding Ethernet & Switch Operation
• Troubleshooting common Switch Media Issues
• IP Addressing and Subnets
• Exploring the Functions of Routing
• Starting a Switch
• Starting a Cisco Router
• Active Directory Components & Concepts
• Name Resolution by DNS, concepts & implementations.
• Troubleshooting AD DS connectivity, logon & name resolution issues
• How to configure & troubleshoot a workstation in a domain controller environment
• How to configure & troubleshoot mail client